SingTone Technologies

Our Mission Is Your Success

Process Improvement

Process Improvement

In today’s economic stature, the increasing demand to do more with less is growing; and, weak business processes waste time and money and almost always have a negative impact on the end-product or service quality. At SingTone Technologies, we design, build, host, and support custom desktop and web-based enterprise resource planning (ERP) applications to improve processes and reduce overhead costs. Our applications customized to suit individual needs and eliminate the need to purchase multiple licenses, products, or services. So you will longer need to purchase applications where you use a fraction of its available features and services; and, multiple products and/or licenses to applications designed to be the only product/application to read its output files to reduce the need to perform annoying work-a-rounds (i.e.: saving files to a generic file extension after making format and layout changes so it can be read and viewed correctly using a different application).

We work with each client to prioritize key processes based on the value at stake; develop diagrams to show the current state based on operational data, using process maps and analysis to identify gaps; work with our clients to define the end-state goal; and, create roadmap to achieve the near and long term results. Our improvement processes include using our Configuration Management and Quality Assurance and Control processes.

Applicable Past Performance

CSWS DEAs a subcontractor, SingTone Technologies leads and coordinates test phase events and help maintain configuration control over operating environments and documentation. Create cost estimates/ROMs, Configuration Management Process, Monthly Status Reports, and Invoices for the Program Management Office (PMO). Assist in assessing costs, schedules, and performance using the AF Systems Engineering Process (SEP) for the Contractor Supported Weapon System Data Exchange (CSWS DE) web application from development through production deployment. Provide IV&V services to core development team. Work with PM to establish plans, organize, and coordinate activities of functional specialists including engineering, system architect, and programmers. Work with PMO to formalize system requirements and directly supervise/evaluate the team in meeting objectives.

NetOps IIAs a subcontractor, SingTone Technologies assists with approving software and hardware by ensuring that the software and hardware was accepted for use by WPAFB and the Program requesting the software had the required licenses in place for use and approved for use by the customer's manager. After the software is installed, SingTone provides the bridge/paper trail between the User and Installer to ensure the correct computer is loaded with the correct software and provide support to both the User and Installer where needed; and, then ensure that all paperwork is finalized and kept for historical reference. After the hardware has been approved, SingTone ensures that the hardware has been re-imaged for use and the basic software packages are loaded on the computer before delivering and setting up the equipment for use. As an Information Technology Equipment Custodian (ITEC), we manage equipment inventory and destruction of out-of-date and broken equipment.

LIMS-EVAs an employee of Lockheed Martin, SingTone's employee was in charge of planning, organizing, controlling, integrating, and completing of Business Objects (BOBJ) and Rich Internet Application (RIA) projects within area of assigned responsibility for Logistics Installations and Mission Support - Enterprise View (LIMS-EV) web-based applications suite on the AF Portal. Planned and formulated engineering plans; reviewed product designs for compliance with engineering principles, company standards, customer contract requirements and related specifications. Evaluated and approved design changes and specifications for releases. Coordinated activities related to technical development, scheduling, resolving engineering design, and test problems. Defined and controlled project requirements, schedules and budgets; resolved project execution issues; and ensured overall customer satisfaction. Oversaw project development from the planning stages to completion, to include defining requirements, design, build, and test and deployment phases. Oversaw the delivery of all contractual deliverables to include software/database design descriptions, testing documentation and software source code artifacts. Provided weekly financial and schedule status reports to management and resolved personnel problems by coaching, mentoring and supervising company personnel and subcontractors.

Michael A Murphy MD PC (MAMMDPC) is a psychiatry clinic located in Newport News, VA. MAMMDPC needed a website to share information; allow them to enroll new patients quicker and store associated paperwork; and, a new more reliable Electronic Record Keeping application to reduce overhead cost.

For the MAMMDPC website, SingTone created the logo, responsive website template, color scheme, buttons, icons, .pdf forms, and content. SingTone Technologies hosts and supports the MAMMDPC website and provides email to staff members. MAMMDPC employee’s only section provides the following capabilities:

Site visitors are able to contact the staff and upload and submit multiple .pdf forms (created by SingTone) which are stored within the database after submission; and, the staff members are able to maintain a blog and update content.

The technology used for this project include ASP.net, C#, WordPress, HTML, PHP, Bootstrap, and CSS. Email is accessible via SMTP, POP3, IMAP and Webmail.
https://michaelamurphymdpc.com

As an employee of Blue Cross Blue Shield, SingTone's personnel was responsible for creating a solution that focused on the Claims Department data entry and the generation of Monthly Explanation of Benefits forms for the Policy Holder.

The solution included the need to reverse engineer a report application from existing SAS Report Programs for internal departmental use. The second solution focused on reporting and data transfer from other nationwide Blue Cross insurance agencies to compare treatment practices for specific procedures nationally. All reports were, depending on the need, initiated on a daily, weekly, monthly, and annual basis; and, had the ability to be created as an ad hoc report initiated from a User Interface form.

Software solutions used: COBOL, EasyTrieve, and VB.NET on IBM and Windows Platforms using Data Warehousing techniques with Relational Databases

RN Nursing Supervisory Services (RNSPV) is a consulting service site that provides information and products to help Independent Provider nurses. A website was required to share information and allow them to enroll new clients quicker and store associated paperwork.

For the RNSPV website, SingTone created the logo, responsive website template, color scheme, buttons, icons, .pdf forms, and content; and, provide support to staff members.

Site visitors are able to purchase products and find information; and, the staff members are able to maintain a blog and update content.

The technology used for this project include WordPress, HTML, PHP, Bootstrap, and CSS.
http://www.rnsupervisor.com

Promoters of Art – Literature – Science (PALS) Club is a non-profit organization based out of Xenia, OH. The PALS Club needed a website to share information and gain members and sponsors.

For the AMS website, SingTone created the logo, responsive website template, color scheme, buttons, and icons; the PALS Club provided content. SingTone Technologies hosts and supports the PALS Club Website and provides email to the staff members.

Site visitors are able to find information, become a member or sponsor, donate, and contact PALS Club staff; and, the staff members are able to update content.

The technology used for this project include WordPress, HTML, PHP, Bootstrap, and CSS. Email is accessible via SMTP, POP3, IMAP and Webmail.
http://pals-club.com/

As an employee of SAIC, SingTone's employee was responsible for helping NASA transition flight and ground support equipment assigned to the Shuttle Program to the Constellation Program.

Our employee's solution help track, review, streamline procedures, and ensure continuity of reusable flight and ground systems from the Shuttle Program to the Constellation Program. As a co-founder of the Ground Operations Support Team and assisting the Program Level Chairperson, the solution introduce the use Program Model Numbers, Acceptance Data Packages, newly created certifications, and procurement checklists; and, by creating a Project Level Commonality Plan and Verification and Validation review processes. These efforts saved NASA an estimated $61M in man hours and reproducing equipment. Using Six Sigma techniques, the solution lead to the need to create a new centralized web-based database to protect ITAR/Sensitive data for NASA.