Quality Assurance and Control Services

SingTone Technologies develop processes linked to our Process Improvement and Configuration Management processes to prevent mistakes and defects during the manufacturing process and problems when delivering solutions and/or services to customers. Our processes emphasize follow components through inspections and/or tests.

  • Project Elements include job management, defined processes, records, etc.
  • Competence is defined as knowledge, skills, experience, qualifications, etc.
  • Soft Elements which consists of personnel, relationships, motivation, culture, etc.

For each project, SingTone Technologies will ensure the right staff with the right competence and soft skills is employed to deliver quality project elements.

Applicable Past Performance

CSWS DEAs a subcontractor, SingTone Technologies leads and coordinates test phase events and help maintain configuration control over operating environments and documentation. Create cost estimates/ROMs, Configuration Management Process, Monthly Status Reports, and Invoices for the Program Management Office (PMO). Assist in assessing costs, schedules, and performance using the AF Systems Engineering Process (SEP) for the Contractor Supported Weapon System Data Exchange (CSWS DE) web application from development through production deployment. Provide IV&V services to core development team. Work with PM to establish plans, organize, and coordinate activities of functional specialists including engineering, system architect, and programmers. Work with PMO to formalize system requirements and directly supervise/evaluate the team in meeting objectives.

  • Saved AF $5K via effectively communicating technical solutions, implementing new processes: cutting operational costs by 55%
  • Assisted in hosting monthly PMRs with Government stakeholders: maintained 100% rating for cost, schedule, and performance
  • Maintained a 100% operational environment availability, exceeding 95% goal, by implementing a cross-training program
  • Executed three major releases on time receiving zero Discrepancy Reports (DRs): maintained proposed Integrated Master Schedule
  • Created new processes for documentation review, CDM, and software test and evaluation

NetOps IIAs a subcontractor, SingTone Technologies assists with approving software and hardware by ensuring that the software and hardware was accepted for use by WPAFB and the Program requesting the software had the required licenses in place for use and approved for use by the customer’s manager. After the software is installed, SingTone provides the bridge/paper trail between the User and Installer to ensure the correct computer is loaded with the correct software and provide support to both the User and Installer where needed; and, then ensure that all paperwork is finalized and kept for historical reference. After the hardware has been approved, SingTone ensures that the hardware has been re-imaged for use and the basic software packages are loaded on the computer before delivering and setting up the equipment for use. As an Information Technology Equipment Custodian (ITEC), we manage equipment inventory and destruction of out-of-date and broken equipment.